Privacy Policy

We collect account details (name, university email, and password), profile information you choose to share, listing content (photos, titles, descriptions, prices), messages between members, device identifiers, and usage analytics that help us improve reliability and safety. We do not store full payment card details on Minama-managed servers.

• Verify that members are students at eligible universities and keep accounts secure.
• Enable core features like listings, messaging, scheduling meetups, and request workflows.
• Detect and prevent fraud, spam, and safety risks through automated and manual reviews.
• Provide customer support and communicate updates about your account or marketplace changes.
• Improve performance, personalize content, and run product research to make Minama more helpful.

We share only what is necessary to operate the service. This includes infrastructure providers, analytics and error monitoring tools, payment processors, and identity verification partners.

If required by law or to protect the rights, safety, or property of our community, we may disclose information to authorities. We do not sell personal data to third parties.

Core account data is retained while your account is active. If you request deletion, we remove or anonymize personal data except where we must keep limited records for legal, security, or transactional reasons. You can update your profile, change notification preferences, or delete your account in your profile settings at any time.

Depending on where you live, you may have rights to access, correct, export, or erase your personal data. You can exercise most controls directly in Minama, or contact support@minama.jp for additional requests. We will honor verified requests unless we need to retain data for safety, legal, or operational obligations.

We use encryption in transit, restricted employee access, and regular security reviews to safeguard your data. Some data may be processed outside your home country by trusted vendors that meet industry security standards. No online service is perfectly secure, so please use strong passwords and report suspicious activity.

Questions about privacy? Reach us at support@minama.jpand we will respond promptly.